Terms of Service

These terms apply to every use of kaas (the “Service”), provided by [COMPANY NAME], registered with the Dutch Chamber of Commerce under number [KVK NUMBER], [STREET AND NUMBER], [POSTCODE] [CITY], The Netherlands (“we”, “us”). By creating an account you (“the Merchant”) accept them on behalf of your business. The Service is for businesses only; consumer-protection rules for consumers don't apply to this agreement.

1. The Service

The Service replaces the checkout of your Shopify store with a hosted checkout and adds features such as post-purchase offers, checkout add-ons, buy links, surveys and analytics. Payments are processed by the payment provider you connect (such as Mollie or Whop) under your own agreement with that provider. We never hold your customers' money and never store card numbers.

2. Your account

You keep your login details secret and are responsible for everything done through your account. You make sure the information you give us is correct and keep it up to date.

3. Your responsibilities

You are the seller to your customers. You are responsible for your products, prices, taxes, shipping, refunds, the texts and policies shown in your checkout (including your terms, privacy and refund policies), and for complying with the law in every country you sell to — including consumer, marketing-consent and privacy law. You may not use the Service for anything illegal, for prohibited products under your payment provider's terms, or in a way that harms the Service or other merchants.

4. Third-party services

The Service depends on Shopify, your payment provider, hosting and other third parties. Their availability, terms and decisions (for example a payment provider declining a card or a transaction) are outside our control, and we are not liable for them.

5. Fees and payment

You pay a monthly fee plus a percentage of the revenue paid through your checkout in that month (including accepted post-purchase offers, less refunds), as shown on your Billing page. Revenue in another currency is converted to euros at the European Central Bank rate on the invoice date. We invoice on the first day of each month for the month before; invoices are payable within 14 days by bank transfer. Amounts are exclusive of VAT where VAT applies. We may change our fees with at least 30 days' notice; if you don't agree, you may end the agreement before the change takes effect.

6. Late payment

If an invoice is not paid on time, we remind you in the dashboard. If it is still unpaid 14 days after the due date, we may pause the Service: your store then falls back to Shopify's own checkout until the invoice is paid. Statutory commercial interest and reasonable collection costs may be charged on overdue amounts.

7. Availability and changes

We do our best to keep the Service available and working, but we don't guarantee that it is uninterrupted or error-free. We may carry out maintenance and change, add or remove features. We will tell you in advance about changes that materially affect how your checkout works.

8. Data

You own your store data and your customers' data. We process personal data of your customers on your behalf as described in the Data Processing Agreement, which forms part of these terms. How we handle data about you as a user is described in our Privacy Policy.

9. Intellectual property

The Service, its software and design remain ours. You get a non-exclusive, non-transferable right to use the Service for your stores during this agreement. You keep all rights to your own content (products, images, texts, branding) and give us the right to use it only to provide the Service.

10. Liability

Our total liability is limited to the fees you paid us in the three months before the event that caused the damage. We are not liable for indirect or consequential damage, including lost revenue, lost profit, lost orders or lost data. These limits don't apply to damage caused by our intent or deliberate recklessness.

11. Term and termination

The agreement runs month to month. Either party may end it with effect from the end of a calendar month by notifying the other in writing (email is enough). We may end or suspend it immediately if you seriously breach these terms. After the agreement ends, the current month is still invoiced and you can export your data for 30 days, after which we delete it, except where we must keep it by law.

12. Changes to these terms

We may update these terms. We will notify you at least 30 days before material changes take effect. Continuing to use the Service after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of the Netherlands. Disputes are submitted to the competent court in [CITY].

14. Contact

Questions about these terms: [CONTACT EMAIL].